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Customer Service Communication and Etiquette
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Module Transcript (Part 1)
Module Transcript (Part 2)
Module Overview
Learning Materials and Activities
1 Activity – Customer Service Communication & Etiquette – Modes of Communication
2 Activity – Customer Service Communication & Etiquette – Identifying Common Communication Mistakes
3 Activity – Customer Service Communication & Etiquette – Empathy in Practice (Part 1)
3 Activity – Customer Service Communication & Etiquette – Empathy in Practice (Part 2)
4 Activity – Customer Service Communication & Etiquette – Conflict Resolution in Display
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All categories
Essential Skills
Financial Planning
Centrelink
Record of Advice
Retirement
Superannuation
WealthSolver
FP Admin Training
Foundations Training
Paraplanning Training
XPlan Modelling and Projections
Mortgage Broking
Learning & Development
The Ultimate Guides
General Administration
Credit Analysis
Accounting & Bookeeping
Home
Course information
Customer Service Communication and Etiquette
Teacher:
Jennibeth Bucao
Skill Level
:
Beginner
