This module equips entry-level employees with the skills to understand and support core internal processes while leveraging automation tools. Learners will gain practical knowledge of workflow management, basic CRM systems, and common automation tools (e.g., Zapier, Trello, Google Workspace automations). By the end, participants will confidently streamline tasks, improve efficiency, and support business operations effectively.
This module equips entry-level employees with the skills to understand and support core internal processes while leveraging automation tools. Learners will gain practical knowledge of workflow management, basic CRM systems, and common automation tools (e.g., Zapier, Trello, Google Workspace automations). By the end, participants will confidently streamline tasks, improve efficiency, and support business operations effectively.
This course equips learners with the skills and confidence to design, execute, and manage effective social media marketing strategies across leading platforms. Combining practical, data-driven insights with ethical and creative approaches, participants will learn to build brand visibility, foster engagement, manage risk, and measure success. The course covers top-performing channels, content planning, advertising strategies, and professional conduct for long-term online success.
This course provides participants with the knowledge and skills to successfully plan, coordinate, and deliver virtual events. It covers event strategy, content design, logistics, promotion, live event support, and post-event evaluation. Whether you’re in operations, administration, client support, or management, this course equips you with the tools to make virtual events professional, engaging, and impactful.
This course is designed to equip professionals with the essential skills to produce clear, concise,and impactful business communications across three key formats: emails,meeting notes, andreports. Participants will learn to tailor their writing style and tone to suit different audiencesand purposes, ensuring their messages are always professional, effective, and well-received.
This course equips learners with the skills and confidence to design, execute, and manage effective social media marketing strategies across leading platforms. Combining practical, data-driven insights with ethical and creative approaches, participants will learn to build brand visibility, foster engagement, manage risk, and measure success. The course covers top-performing channels, content planning, advertising strategies, and professional conduct for long-term online success.
This module builds on foundational bookkeeping and reconciliation skills by teaching team members how to manage end-to-end Accounts Payable (AP) and Accounts Receivable (AR) processes using Xero.
Bank reconciliation in Xero is one of the most important daily/weekly tasks for Virtual Assistants and bookkeepers. It ensures that the bank account records in Xero match the actual bank statements. This process helps detect errors, missing entries, or fraudulent transactions, while also maintaining compliance with ATO requirements.
This topic introduces trainees to the Xero platform interface and the essential tools they will use on a daily basis as Virtual Assistants providing bookkeeping support. The goal is to build confidence in navigating the system, understanding how data flows through Xero (via bank feeds, contacts, invoices, and bills), and preparing them for more complex reconciliation and reporting tasks. A solid grasp of navigation ensures efficiency, reduces errors, and builds a strong foundation for all subsequent bookkeeping activities.
This course provides participants with the knowledge and skills to successfully plan, coordinate, and deliver virtual events. It covers event strategy, content design, logistics, promotion, live event support, and post-event evaluation. Whether you’re in operations, administration, client support, or management, this course equips you with the tools to make virtual events professional, engaging, and impactful.
This course equips admin support staff with the essential skills to manage data accurately, work efficiently in spreadsheets, and produce clear, simple reports. Through real-world examples and hands-on exercises, learners will master proven techniques for accurate data entry, formatting, sorting, basic formulas, and light reporting. By the end of this course, participants will be able to maintain data integrity, streamline workflows, and confidently support business decision-making.
This course is designed to equip professionals with the essential skills to produce clear, concise,and impactful business communications across three key formats: emails,meeting notes, andreports. Participants will learn to tailor their writing style and tone to suit different audiencesand purposes, ensuring their messages are always professional, effective, and well-received.
